Frequently Asked Questions.
Here you will find answers to the most commonly asked questions about using, setting up, and managing your Sunsynk Saver system. We are committed to providing clear and helpful information to support our users. Whether you’re new to Sunsynk Saver or looking for guidance on specific features, this page is designed to assist you in getting the most out of your system. If your question is not addressed here, please feel free to contact our support team for further assistance.
Is Sunsynk Saver available on both iOS & Android?
Yes, Sunsynk Saver is available to download from both the Apple App Store and the Google Play Store.
Does Sunsynk Saver work with all Sunsynk inverters?
Currently, Sunsynk Saver is compatible with all single-phase, Sunsynk Standard and Ecco hybrid inverters, up to 16kW and the Acure single-phase. Support for our other inverter ranges is in development and testing and will be included in the next release.
Can I use my existing Data Logger or dongle?
Yes, Sunsynk Saver is fully compatible with the existing hardware that works with the original Sunsynk Connect platform.
Is there a web version available?
A web-based version of Sunsynk Saver is currently in development.
What is the data update interval?
The system currently updates data every 60 seconds.
Is the subscription worth it?
Absolutely. Based on feedback from our beta testers, the £4.99 (R109.16) per month* AI subscription on average delivers a cash gains return of between 2x and 8x, depending on the particular relative sizes of PV, inverter and battery storage, usage patterns and weather conditions.
*This is a Exclusive App Launch Offer
How much does the AI subscription cost?
The subscription for advanced AI features is £4.99 per month* in the UK or R109.16 per month* for users in South Africa.
Payments are taken automatically every month in advance. Billing will continue automatically until you cancel your subscription.
*This is a Exclusive App Launch Offer
Do I have to subscribe to use Sunsynk Saver?
No, all customers can access the basic capabilities of Sunsynk Saver for free. However, the advanced capabilities, including AI-driven automation and optimisation, are available only to subscribers.
How do I subscribe?
Follow the straightforward in-app process, which works with the standard Apple App Store and Google Play Store process for monthly payments. You can find more information about this by downloading the Sunsynk Saver manual and visiting the Subscription section. This can be accessed via https://www.sunsynksaver.com/support
Can I cancel my subscription at any time?
Yes, subscriptions are flexible and can be cancelled at any time without penalty using the in-app process. Cancellations take effect at the end of the monthly billing cycle.
Will my historical data be preserved when switching from Sunsynk Connect to Sunsynk Saver?
Yes, your historical data will remain accessible when you move to Sunsynk Saver, provided you’re using the same account and compatible hardware.
Does Sunsynk Saver work offline?
User must provide an internet connection for Sunsynk Saver to function correctly, especially for AI features and real-time updates. The AI daily charge plan delivery mechanism includes automated resilience features to deal with temporary connectivity outages. Offline access is limited.
Is technical support available if I need help?
Yes, Sunsynk offers customer support via our helpdesk, and we will also be expanding our in-app support options in future updates. Visit https://sunsynksaver.com/support/.
Does the AI work without a battery?
No. One of the core benefits delivered by the AI is planned use of battery storage capacity as a ‘reservoir’ so that you get the most out of available solar, navigating around ‘intermittency’ and delivering maximised self-consumption with minimal use of grid energy.
Can I access my inverter settings on Sunsynk Saver?
Sunsynk Saver allows you to change your essential inverter settings. You can access everything that you will need to commission your system such as Battery Settings, System mode, and Grid Type selection. We are currently testing all other settings/parameter options and will release them in phase 2.
Why hasn’t my plant been migrated?
If your plant has not been migrated, it could be because you added your system to Sunsynk Connect after the migration was run. It could also be that you do not have a compatible inverter for Sunsynk Saver.
How do I sign into my Sunsynk Saver account?
To sign in to your existing account, open the Sunsynk Saver app. On the sign-in screen, enter your registered email address and password. Tap Sign In to access your account and view your Plant List.
I have received a migration email, what should I do now?
If you have an email from us advising that your plant has been migrated, follow the instructions on the email to reset your password and login.
The AI Setup Wizard isn’t letting me continue to setup a subscription?
If the AI Setup Wizard give you an error or doesn’t let you continue to set up a subscription, this can be caused due to you having no internet connected to your inverter, not having a battery or grid connection.
My plant has been migrated, does that mean I can no longer use the original Sunsynk Saver app?
No. You can continue to use Sunsynk Connect in tandem with Sunsynk Saver, both systems will update with your new data.
If I change my inverter settings while I have a subscription active, will the AI still work?
The AI delivers a charge plant to your inverter giving you the best possible optimisation for your system. Adjusting your settings will not only change the AI’s configuration but it will also impact the accuracy of its future predictions. Furthermore, this can also force the system to go through it’s Learning Phase again to regain its accuracy.
Get Ready To Start Saving.
Currently, Sunsynk Saver is fully compatible with all single-phase Sunsynk Standard and Ecco Hybrid Inverters up to 16kW.
We’re actively expanding support to include our other inverter ranges, with exciting updates already in development and testing, coming soon in the next release!
